Find answers to the most frequently asked questions about ordering, shipping, billing, returns, exchanges and more. Have a different question? Ask us! Email: email@example.com
Below are some of are common questions about our locations
Our floral design studio and shop is located in Western New York at 6676 Lincoln Ave, Lockport, NY 14094.
We also have an intimate event venue, The Willow Room, which is also located at 6676 Lincoln Ave, Lockport, NY 14094.
The Willow Room is our intimate event venue available to rent for your special occassions. Please call us at (716) 438-7009 or email firstname.lastname@example.org to book a private tour of our event space!
Below are some of are common questions about orders
Orders can be placed on our website or by calling our store directly at 716-438-7009.
Please call or visit the store to discuss returns or refunds.
To cancel or modify an order, please call the store directly at 716-438-7009.
Yes, we are happy to chat regarding special requests. For special flower requests, we typically require 1 week notice.
Weddings & Events
Below are some common questions about our wedding and event services
Yes, we love weddings! We offer full service or pick-up wedding florals, and are able to do personal flowers, ceremony installations and reception flowers.
We suggest for specific colors and flowers to place orders 3 weeks prior to your event. We can certainly accommodate orders less than 2-3 weeks prior to their date, but may need to suggest different flowers. We assure you that the flowers will be beautiful and perfect for your events no matter the order date!
Yes! We offer workshops including flower arranging, wreath making, holiday centerpieces, and other fun floral workshops! Private workshops in our Willow Room space are available for groups of 6 or more-great for birthday or holiday celebrations!
Below are some more frequently asked questions
We source our flowers from wholesalers, which bring in flowers from all over the world. We also love to source from amazing local flower farms in Niagara, Orleans and Erie County!
Flowers should last 5-6 days. We suggest adding water daily, utilizing clean glassware, and trimming flowers as needed. Flowers should also be kept in cooler spaces, and away from direct sunlight.
Yes! We keep a variety of flowers on hand, but if you would like to order a certain flower, please call the shop directly and we can work to accommodate your request. We suggest ordering 1 week ahead so we are able to source the flowers.
We like to keep “staple” flowers and greenery on hand, including roses, gerbera daisies, hydrangeas, snapdragons, ferns and eucalyptus. We also rotate in seasonal blooms, including dahlias, tulips, flower kale, and hyacinths, and locally grown flowers from May-October.